Cancellation policy

Last updated: 22 August 2026
Version: membership-v1.2
Contact: info@resellingacademy.co.uk

1. These terms

1.1 These terms govern your membership of The Reselling Academy ("TRA", "we", "us", "our") and, where you buy it, our 1:1 coaching. The Reselling Academy is a trading name of OUTFIT OUTLET LTD. These terms form a legal contract between you and that company, whose full details are at the end of these terms.

1.2 By ticking the acceptance box when you join, you agree to these terms. These terms include our refund and cancellation terms, which are set out in full at clause 4 below. We also publish those refund terms separately as our Refund & Cancellation Policy; the two are the same and if they ever differ, these terms apply. Your personal data is handled under our Privacy Policy.

1.3 Buying wholesale stock through the Marketplace is governed separately by the Marketplace Terms of Service.

1.4 You must be at least 18 years old to join.

2. What the membership includes

2.1 Depending on the plan you buy, membership gives you access to some or all of: the private Discord community, the Reseller Tracker, the Under-Priced Bot, the Forecaster, the member dashboard, the e-book, the video course, and the members-only Marketplace.

2.2 What is included in each plan is what is described on the sales page at the time you buy. We may add, change, improve or withdraw individual features over time. We will not materially reduce the core of what you bought without telling you first.

2.3 About the Reseller Tracker. The Tracker follows a curated set of high-performing Vinted sellers. It is not a complete view of Vinted, it is not official Vinted data, and it does not claim to show everything selling on the platform. It is a sample of what strong sellers are selling, and it should be treated as a guide, not as market truth.

2.4 Data shown in the Tracker, Forecaster and dashboard is collected automatically and may contain gaps, delays or errors. Figures are stamped when a sale is detected, not necessarily when it happened. Do not treat any single day's figures as exact.

3. Payment, renewal and price

3.1 Membership is a recurring subscription. Monthly plans renew every month and annual plans renew every year, automatically, on the anniversary of your first payment, until you cancel.

3.2 You are authorising a recurring payment. By joining you authorise us and our payment providers to charge your chosen payment method on each renewal date, at the then-current price for your plan, without asking you again.

3.3 We may change our prices. Any price change will not affect the period you have already paid for, and we will give you at least 30 days' notice by email before a new price applies to your renewals. If you do not want to pay the new price, cancel before it takes effect.

3.4 All prices are in GBP and include VAT where it applies.

3.5 If a payment fails, our payment provider retries it automatically several times over roughly the following two weeks. Your access continues during that period. If every retry fails, the subscription is paused and access is removed.

4. Immediate access, refunds and cancellations

4.1 Everything in the membership is digital and is made available to you immediately on payment.

4.2 By ticking the acceptance box you expressly request immediate access, and you acknowledge that once we have given you that access you lose the 14-day right to cancel that you would otherwise have under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

4.3 We record the date, time, plan and version of the terms you accepted. That record is kept for the life of your account and for six years afterwards, and we will produce it to a card issuer or payment provider if a payment is disputed.

4.4 All payments for membership and coaching are final and non-refundable. This includes, without limitation:

• Membership fees, monthly or annual, whether or not you used the membership;
• Part-used periods — we do not refund unused days, weeks or months;
• Renewal payments you did not intend to make, where you did not cancel before the renewal date;
• Coaching fees, including where you stop attending or stop responding;
• Payments where you changed your mind, found the content was not what you expected, did not have time to use it, or did not make money from reselling;
• Payments where your access has been suspended or terminated because you breached these terms (see clause 9).

4.5 We do not offer trials, partial refunds, pro-rata credits, or "goodwill" refunds as a matter of course. Where we do refund anything, it is entirely at our discretion, it is not an admission that a refund was owed, and it does not create any precedent or entitlement for you or anyone else.

4.6 Not using the membership is not a ground for a refund. Access is what you pay for, not usage.

4.7 Chargebacks. If you have a problem with a payment, contact us first at info@resellingacademy.co.uk. Raising a chargeback or payment dispute instead of contacting us — particularly on a payment covered by this clause 4 — is a breach of these terms. We will defend it, and we will supply the card issuer with your acceptance record from clause 4.3, your access logs, and your communications with us. This does not apply to genuine card fraud by a third party, which you should report to us at the same time as your bank.

4.8 Nothing in these terms excludes your rights under the Consumer Rights Act 2015 where digital content or services we supply are faulty, not as described, or not supplied with reasonable care and skill.

5. Cancelling

5.1 You can cancel at any time from your account page, or by emailing info@resellingacademy.co.uk from the address on your account.

5.2 Cancelling stops future payments. You keep access until the end of the period you have already paid for, and access then ends automatically.

5.3 Cancelling is not a refund request. See clause 4.4.

6. Your account

6.1 Your membership is personal to you. One person, one account.

6.2 You must not share your login, your Discord access, the Tracker data, the Forecaster output, the bot alerts, the e-book or the course with anyone else, whether free or for payment. This includes screenshotting or re-posting members-only data outside the community.

6.3 You are responsible for everything done under your account and for keeping your login secure.

6.4 Sharing access is a material breach and we will terminate for it under clause 9, without refund.

7. Community rules and conduct

7.1 The Discord community is a members-only space. When you are in it you must not:

• Harass, bully, threaten, abuse or discriminate against anyone;
• Post or share members-only data, tools, alerts or content outside the community;
• Advertise, recruit, solicit or promote a competing product or service without our written permission;
• Approach our suppliers directly to bypass the Marketplace;
• Post illegal, counterfeit, fraudulent or sanctioned goods, or anything unlawful;
• Spam, scrape, automate or bot the community;
• Impersonate TRA staff or another member;
• Give financial, tax or legal advice to other members while holding yourself out as qualified to do so when you are not.

7.2 What other members post is their own view, not ours. We do not verify members' claims, figures or recommendations, and we are not responsible for advice you take from another member.

8. Our right to remove or restrict access

8.1 We may remove or restrict your access to the Discord community at any time, at our discretion, where we consider it necessary to protect the community, our staff, our suppliers or our business. We do not have to give a reason, and we may act immediately.

8.2 Where we remove community access under clause 8.1 and you have not breached these terms, the rest of your membership — the Tracker, the Under-Priced Bot, the Forecaster, the dashboard, the e-book, the course and the Marketplace — continues for the period you have paid for, and no refund is due.

8.3 We may also, at our discretion, mute, time-out, restrict channels, remove posts, or move a member to read-only access, without ending the membership.

8.4 Decisions under this clause are ours alone. Being removed from the community is not a ground for a refund or a chargeback.

9. Suspension and termination for breach

9.1 We may suspend or terminate your membership, your community access and every associated benefit immediately and without refund of any fees paid, where:

• You breach clause 6 (sharing your account or our content);
• You breach clause 7 (community conduct);
• You raise a chargeback or payment dispute in breach of the Refund & Cancellation Policy;
• You give us false account, identity or payment information;
• You use the membership for anything unlawful, or in a way that exposes us to legal or regulatory risk;
• You are abusive or threatening toward our staff, our suppliers or other members;
• You breach the Marketplace Terms of Service.

9.2 Where we terminate under clause 9.1, no refund is due for any part of the period you have paid for, and we may refuse to let you rejoin.

9.3 We may also end your membership at any time without cause, by giving you notice at the email address on your account. Where we do that and you have not breached these terms, we will refund the unused part of the period you have already paid for, calculated on a daily basis. This is the only circumstance in which we refund.

9.4 Clauses that by their nature should survive termination — including clauses 4, 6.2, 10, 11, 12 and 15 — survive it.

10. Third-party platforms — important

10.1 Vinted, eBay, Depop, Discord and any other third-party platform you use are operated by other companies under their own terms. We do not control them and we are not affiliated with, endorsed by, or partnered with any of them.

10.2 You are responsible for complying with the terms of any platform you sell on. That includes rules on automation, scraping, bulk listing, multiple accounts and pricing tools.

10.3 Some tools and techniques we make available or teach may not be permitted by a given platform's terms, and platforms change their rules without notice. Using them may put your account on that platform at risk of restriction or ban. You use them at your own risk, and you should satisfy yourself that what you are doing is allowed before you do it.

10.4 We are not liable for any action a third-party platform takes against you, including suspension, restriction, withheld funds or permanent ban.

10.5 If a platform changes in a way that stops one of our tools working, we will try to restore it, but we do not guarantee that we can, and it is not a ground for a refund.

11. No guarantee of results

11.1 We sell education, data and tools. We do not guarantee that you will make money, make a profit, or replace your income.

11.2 Figures, screenshots and testimonials shown on our website, in our marketing or in the community are what individual members reported at a particular time. They are not typical results, they are not promises, and they are not a forecast of what you will earn.

11.3 Your results depend on your own sourcing, pricing, photography, effort, time, capital and market conditions. Those are yours to control, not ours.

11.4 Nothing we provide is financial, investment, tax, accounting or legal advice. Get your own professional advice on tax, on registering as a business, and on your obligations as a seller.

12. Our content and your licence to use it

12.1 Everything we supply — the course, e-book, Tracker data, Forecaster output, dashboards, templates, software and community content created by us — is owned by TRA or our licensors.

12.2 We give you a personal, non-transferable, non-exclusive licence to use it for your own reselling business for as long as your membership is active. That licence ends when your membership ends.

12.3 You must not copy, resell, redistribute, publish, teach from, or build a competing product using our content or data.

12.4 If you post content into the community, you keep ownership of it, and you give us a licence to display it within the community and, where you have separately agreed, to use it in our marketing.

13. Availability

13.1 We aim to keep everything running but we do not guarantee uninterrupted availability. Tools, bots, dashboards and the community may be unavailable for maintenance, upgrades, third-party outages or reasons outside our control.

13.2 Short interruptions are a normal part of a software service and are not a ground for a refund.

14. Your data

14.1 We handle your personal data in line with our Privacy Policy and UK GDPR.

14.2 To give you community access we share limited account information with Discord so your membership can be linked to your Discord account. If you unlink or delete your Discord account, we may not be able to restore your access.

15. Liability

15.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.

15.2 Subject to clause 15.1, we are not liable for loss of profit, loss of business, loss of resale margin, lost sales, business interruption, loss of opportunity, loss of data, or any indirect or consequential loss.

15.3 Subject to clause 15.1, our total liability to you in any rolling 12-month period will not exceed the total membership and coaching fees you actually paid us in that period.

16. Changes to these terms

16.1 We may update these terms. Material changes will be emailed to members and posted here at least 14 days before they take effect.

16.2 If you keep using the membership after a change takes effect, you accept the updated terms. If you do not accept them, cancel before they take effect.

17. General

17.1 Entire agreement. These terms, the Refund & Cancellation Policy and the Privacy Policy are the whole agreement between us about your membership.

17.2 Severability. If any part of these terms is found unenforceable, the rest continues to apply.

17.3 No waiver. If we do not enforce a right straight away, we do not lose it.

17.4 No assignment. You may not transfer your membership to anyone else. We may transfer our rights and obligations to a successor in business.

17.5 Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your home nation.

18. Contact

Email us at info@resellingacademy.co.uk, or open a ticket in the Academy Discord #open-a-ticket channel.