Terms of service

Last updated: 3 June 2026
Operator: The Reselling Academy Ltd ("TRA", "we", "us", "our")
Contact: info@resellingacademy.co.uk

1. About these Terms

1.1 These Terms govern your use of The Reselling Academy Marketplace (the "Marketplace"). By ticking the acceptance box at checkout, placing an order, or otherwise accessing the Marketplace, you agree to these Terms and to be legally bound by them.

1.2 The Marketplace is restricted to active paid members of The Reselling Academy ("Members"). It is not available to the general public.

1.3 The Marketplace is a wholesale, business-to-business (B2B) platform. By ticking the acceptance box you confirm that you are purchasing in the course of a reselling business, not as a consumer, and that the goods are intended for resale or use in your business. You acknowledge that the statutory consumer-protection regime that applies to consumer purchases (including but not limited to the consumer-cancellation right in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) does not apply to wholesale B2B orders placed through the Marketplace, save where any provision of UK law expressly extends it to your purchase.

2. The marketplace model — who sells what

2.1 The Marketplace is a platform that introduces Members to independent third-party wholesale suppliers ("Suppliers"). Each Supplier is the seller of record for the goods listed on its store-front and is the party with whom the Member contracts.

2.2 When you place an order through the Marketplace:

  • The contract of sale for the goods is between you and the Supplier;
  • The Supplier owns the goods, holds the stock, and is responsible for picking, packing and shipping the goods to you;
  • The Supplier is responsible for the description, grade, quality and conformity of the goods, in line with applicable UK law;
  • TRA processes payment, collects a platform commission, and remits the balance to the Supplier;
  • TRA provides the Marketplace platform, dispute mediation, account-level support, and ancillary services — but is not the seller and is not a party to the sale contract.

2.3 TRA acts as a limited commercial agent of the Suppliers solely for the purpose of receiving payment on their behalf. Receipt of payment by TRA discharges your payment obligation to the Supplier.

3. Membership and access

3.1 Access to the Marketplace requires an active paid Academy membership. If your membership lapses, is cancelled, or is suspended for any reason, your access to the Marketplace and any pending orders is subject to clause 11.

3.2 Accounts are personal to you. You may not share login credentials, allow others to place orders under your account, or transfer your account to another person without our prior written consent.

3.3 You are responsible for the security of your account and for all activity carried out under it.

4. Vintage and wholesale goods — what to expect

4.1 The Marketplace primarily lists second-hand, vintage, reclaimed or wholesale bundle goods. By their nature these goods are not new, are not uniform, and may carry minor defects, marks, signs of wear, mixed sizing, mixed colour, mixed brands within a bundle, and other variations consistent with their second-hand or wholesale nature.

4.2 Grades (e.g. A / B / C / mixed grade) are descriptive estimates provided by the Supplier and are not exact specifications. Photographs are illustrative; the goods you receive will differ in detail.

4.3 Where a Supplier offers bundles by approximate weight, piece-count or per-kilo pricing, the actual weight, count or composition will be within a reasonable Supplier-stated tolerance.

4.4 You confirm that you understand the foregoing and that minor variation of the kinds described in 4.1–4.3 is not a defect and does not give rise to a right of return or refund.

5. Placing an order, pricing and payment

5.1 Submitting an order is an offer by you to buy the listed goods at the listed price. The contract is formed when the Supplier accepts the order (which is normally evidenced by dispatch).

5.2 We or the Supplier may decline or cancel an order at any time before dispatch, including (without limitation) where there is a pricing error, stock error, a suspected fraud, breach of these Terms, or a regulatory or sanctions issue. Where we do so before payment is taken, no charge will be applied; where payment has already been taken, you will receive a refund of the amount paid.

5.3 Prices are in GBP and are shown excluding or including VAT as displayed at checkout. Where a Supplier ships from outside the UK, you are responsible for any import VAT, customs duty, tariffs or carrier handling fees levied by the destination country, unless explicitly stated otherwise on the listing.

5.4 Payment is taken in full at checkout. You authorise TRA, on the Supplier's behalf, to collect the full price (plus any shipping, VAT and other charges shown at checkout) from your nominated payment method.

6. Delivery, risk and inspection

6.1 Delivery is the Supplier's responsibility. Estimated delivery dates are estimates only and not guarantees, save where the Supplier expressly states otherwise.

6.2 Risk in the goods passes to you on delivery to the address you provided at checkout, or — where the goods are signed for, left in a safe place at your direction, or left with a neighbour at your direction — on completion of that delivery event.

6.3 You must inspect goods promptly on receipt. Any claim relating to shortage, damage in transit, wrong item, or material non-conformity with the listing must be reported to TRA, with supporting photographs of the parcel, packaging, outer label and goods, within 48 hours of delivery (and in any event before the goods are sold on, washed, altered or removed from their packaging). Claims raised outside this window may be refused.

6.4 Where a tracking record shows delivery to the address you provided but you say the goods did not arrive, you must report it within 7 days of the tracked delivery date. After 7 days the goods are deemed delivered and accepted.

7. Returns and refunds

7.1 Because the Marketplace is a wholesale B2B platform (see clause 1.3) there is no general "change of mind" or 14-day cooling-off right. Returns are available only in the circumstances set out in this clause 7 or as the Supplier's own published return policy on the relevant listing.

7.2 The Academy will arrange a refund or replacement, in coordination with the Supplier, where:

  • The goods have not arrived, and the timing rules in clauses 6.3 and 6.4 have been met;
  • The goods received materially do not match the description, grade or specification on the listing, beyond the variation expected under clause 4;
  • The goods are damaged in transit, and clause 6.3 has been complied with;
  • The goods are counterfeit (where the listing represented them as genuine);
  • UK law otherwise requires a refund or replacement to be given.

7.3 Refunds will normally be issued to the original payment method. Where a refund is owed but the Supplier is unable or unwilling to provide it within a reasonable time, TRA may, at its discretion, refund you direct and recover the amount from the Supplier under the Supplier's contract with TRA. This goodwill power is not a guarantee.

7.4 You may not unilaterally withhold goods, refuse delivery, or destroy goods and claim a refund. Any goods returned must be returned in their delivered condition, complete and re-saleable, unless the goods are damaged or counterfeit.

8. Chargebacks and disputed payments — IMPORTANT

8.1 If you have a problem with an order, you must first raise it with TRA through the dispute-resolution process in clause 9. The dispute-resolution process is fast, free, and is the contractually-agreed way to resolve order issues.

8.2 You agree not to initiate a chargeback, payment-reversal claim, "item not as described" claim, or any similar bank, card-network, Shop Pay, Klarna or PayPal dispute, against TRA or the Supplier, until you have raised the issue with TRA under clause 9 and TRA has had a reasonable opportunity (and at least 7 calendar days) to investigate and respond.

8.3 The following types of chargeback are deemed by you and TRA to be wrongful ("Wrongful Chargebacks"):

  • A chargeback raised without first using the clause 9 process;
  • A chargeback raised on the basis of "change of mind", "no longer wanted", "couldn't sell on", "didn't make a profit", or any reason inconsistent with clause 1.3 and clause 4;
  • A chargeback raised where the goods were delivered on time, in the condition shown on the listing (allowing for clause 4 variation), and no clause 7.2 ground exists;
  • A chargeback raised where TRA has already issued a full or substantially full refund, replacement, or remedy;
  • A chargeback raised after the timing windows in clauses 6.3 and 6.4 have expired;
  • "Friendly fraud" — claiming non-receipt where the goods were received, or claiming the transaction was unauthorised when it was authorised by you or by a person you allowed to use your account.

8.4 If you initiate a Wrongful Chargeback you agree that:

  • You are in material breach of these Terms;
  • TRA may immediately and without notice suspend or terminate your Academy membership, your Marketplace access, and your access to any associated Academy property, including the Academy Discord, courses, e-books, dashboard and any other paid-for content, without refund of unused membership fees;
  • You will indemnify TRA and the Supplier on demand for: (a) the disputed transaction amount; (b) any chargeback or representment fees charged by the payment processor or card network (typically £15–£25 per chargeback); (c) reasonable administrative time spent defending the dispute, charged at £75 per hour with a minimum of one hour; and (d) reasonable legal costs of recovery;
  • TRA may report the chargeback to industry chargeback-mitigation services (including Ethoca and Verifi) and may share evidence of the transaction, your acceptance of these Terms, delivery confirmation, and communications history with the card network, payment processor and your bank in order to defend the dispute;
  • TRA may recover the amounts in this clause 8.4 by deducting them from any sums TRA owes you, by re-charging your saved payment method on file with your authorisation given in clause 5.4, or by referring the debt to a third-party collections agency.

8.5 Nothing in this clause 8 prevents you from raising a chargeback in genuine cases of card fraud (i.e. unauthorised use of your card by a third party who did not have your permission). In any such case you must report the unauthorised use to TRA at the same time.

8.6 You acknowledge that the indemnities and remedies in this clause 8 are reasonable having regard to the wholesale B2B nature of the Marketplace, the dispute-resolution process TRA provides, and the cost to TRA and Suppliers of defending unjustified disputes.

9. Dispute resolution and contact

9.1 The Academy is your single point of contact for any issue with a Marketplace order. You do not contact Suppliers directly — all communication is handled by TRA on your behalf.

9.2 To raise an issue:

  • Discord: open a ticket in the Academy Discord #open-a-ticket channel (fastest);
  • Email: info@resellingacademy.co.uk.

9.3 Response targets (best efforts, not contractually binding):

  • Discord ticket — first reply within 1 hour during business hours (Mon–Fri 9am–6pm UK);
  • Email — response within 48 hours Mon–Fri;
  • Full resolution typically within 5 working days of receipt of all evidence requested.

9.4 TRA will coordinate with the Supplier on your behalf. The contract of sale remains between you and the Supplier; TRA acts as mediator and platform operator.

9.5 Where TRA, having considered the evidence, takes the view that a Member's claim is not made out, TRA will give the Member written reasons. The Member may then escalate through the courts of England and Wales (clause 16). Initiating a chargeback in place of escalating through the courts will be treated under clause 8.

10. Member responsibilities and prohibited conduct

You agree that you will not:

  • Provide false or misleading account, identity or delivery information;
  • Use the Marketplace for any unlawful purpose, including sanctioned-goods trade, counterfeit resale, or money laundering;
  • Scrape, copy, or republish the Marketplace, its listings, prices, photographs, or supplier identities outside of TRA's permitted use;
  • Approach Suppliers directly (off-platform) to bypass TRA's commission. Platform-bypass is a material breach;
  • Harass, threaten, abuse or defame Suppliers, staff or other Members;
  • Use the Marketplace to test or analyse Suppliers for the purposes of a competing service;
  • Submit repeated claims of non-receipt, damage or non-conformity that, on TRA's reasonable assessment, are not made in good faith.

11. Suspension and termination

11.1 TRA may suspend or terminate Marketplace access, Academy membership, and access to any associated paid-for content immediately and without refund of unused fees where:

  • You initiate a Wrongful Chargeback (clause 8);
  • You commit any other material breach of these Terms, including the prohibited conduct in clause 10;
  • You become subject to suspected fraud, money laundering, sanctions, or other regulatory issues;
  • You are abusive, threatening or defamatory toward Suppliers, staff or Members.

11.2 You may cancel your Academy membership at any time from your account page. Cancellation takes effect at the end of the current billing period. Orders already accepted by a Supplier will continue to be fulfilled subject to these Terms.

11.3 The provisions of these Terms that by their nature should survive termination (including clauses 8, 12, 13, 14 and 16) survive termination.

12. TRA's role and limitation of liability

12.1 TRA provides the Marketplace platform. TRA does not:

  • Hold, inspect, pack or ship Supplier stock;
  • Issue the underlying invoice for the goods (the Supplier does);
  • Warrant the condition, authenticity, grade, fitness, merchantability, brand provenance, or resale value of the goods beyond what is stated in the Supplier's listing.

12.2 To the maximum extent permitted by law, TRA is not liable for:

  • Losses caused by Supplier acts or omissions, including delayed shipping, incorrect or damaged items, or refusal to accept returns where the law does not require acceptance;
  • Loss of profit, loss of business, loss of resale margin, business interruption, loss of business opportunity, loss of goodwill, or any indirect or consequential loss arising from your use of the Marketplace, however caused;
  • Any failure to meet any obligation in these Terms where that failure is caused by events outside our reasonable control (force majeure), including but not limited to courier failure, Supplier insolvency, payment processor failure, power outage, cyber attack, pandemic, war, or government action.

12.3 Nothing in these Terms limits TRA's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded by law.

12.4 Subject to clause 12.3, TRA's total aggregate liability to you arising out of or in connection with the Marketplace in any rolling 12-month period shall not exceed the greater of: (a) the platform commission TRA actually received from your orders in that period; or (b) £100.

13. Indemnity

13.1 You indemnify TRA, its directors, officers, employees and agents against any and all losses, damages, fines, costs and expenses (including reasonable legal costs) suffered or incurred by TRA arising out of or in connection with: (a) your breach of these Terms; (b) any Wrongful Chargeback under clause 8; (c) your onward resale of goods purchased through the Marketplace, including any claim by a downstream customer; (d) your failure to comply with applicable law (including consumer-protection, intellectual-property, tax, customs, and sanctions law) in your reselling business.

14. Intellectual property

14.1 The Marketplace, including its design, code, branding, photography (other than Supplier-supplied product photographs), copy and curated content, is owned by TRA or its licensors. You may not copy, reproduce, sublicense or commercially exploit any of it without TRA's prior written consent.

14.2 Supplier-supplied listing content (photographs, descriptions) is owned by the relevant Supplier and is provided to you for the limited purpose of evaluating and purchasing the goods.

15. Personal data

15.1 We process your personal data in accordance with our Privacy Policy. Suppliers will receive the data they need to fulfil your orders (name, delivery address, contact details) and are required to handle it lawfully under the UK GDPR and Data Protection Act 2018.

16. Governing law and jurisdiction

16.1 These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.

16.2 The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Marketplace, save that where you are a consumer under UK law you may also be entitled to bring proceedings in the courts of your home nation in the UK.

17. Changes to these Terms

17.1 We may update these Terms from time to time. Material changes will be notified to Members by email and posted on this page at least 14 days before they take effect. Continued use of the Marketplace after the changes take effect means you accept the updated Terms.

18. General

18.1 Entire agreement. These Terms (together with the Supplier's published listing terms and TRA's Privacy Policy) form the entire agreement between you and TRA regarding the Marketplace and supersede all prior agreements.

18.2 No waiver. A failure by TRA to enforce any right is not a waiver of that right.

18.3 Severability. If any provision of these Terms is held unenforceable, the rest remain in force.

18.4 No assignment. You may not assign or transfer your rights under these Terms without TRA's prior written consent. TRA may assign or transfer its rights and obligations to a successor in business.

18.5 No third-party rights. Except for Suppliers (who may enforce clauses 2, 7, 8 and 13 against you under the Contracts (Rights of Third Parties) Act 1999), a person who is not a party to these Terms has no right to enforce any of them.

18.6 Notices. Notices to TRA must be sent to info@resellingacademy.co.uk. Notices to you will be sent to the email address on your account.

19. Contact

The Reselling Academy
Email: info@resellingacademy.co.uk
Web: resellingacademy.co.uk

Acceptance. By ticking the marketplace terms box at checkout, you confirm that you have read, understood and agree to be bound by these Terms; that you are purchasing as a business / reseller, not as a consumer (clause 1.3); and that you specifically accept the dispute-resolution and chargeback provisions in clauses 8 and 9.