Refund policy

Last updated: 22 August 2026
Version: refunds-v1.1
Contact: info@resellingacademy.co.uk

1. Summary

Memberships, coaching and digital products are non-refundable. You get instant access to everything the moment you join, which is why. You can cancel at any time to stop future payments, and you keep access until the end of the period you have already paid for.

Wholesale stock bought through the Marketplace is covered by a separate policy — see clause 6.

2. What this policy covers

2.1 This policy applies to everything sold by The Reselling Academy: monthly and annual memberships, 1:1 coaching, the e-book, the video course, and access to the Discord community, Reseller Tracker, Under-Priced Bot, Forecaster and member dashboard (together, the "Academy Products").

2.2 Wholesale stock ordered through the Marketplace is sold by independent suppliers and is governed by the Marketplace Terms of Service, not this policy.

3. Immediate access, and what you agree to when you join

3.1 Academy Products are digital. Access to the Discord community, the Tracker, the bots, the dashboard, the e-book and the course is granted immediately on payment. There is nothing to ship and nothing to return.

3.2 Where you are a consumer, you would ordinarily have 14 days to cancel a contract bought online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3.3 By ticking the acceptance box when you join, you expressly request that we begin supplying the Academy Products immediately, and you acknowledge that once supply has begun you lose your right to cancel under those Regulations. We record the date, time and version of the terms you accepted, and we will produce that record if a payment is disputed.

3.4 If you do not want to give up that right, do not tick the box and do not join. There is no other way to buy.

4. No refunds

4.1 All payments for Academy Products are final and non-refundable. This includes, without limitation:

Membership fees, monthly or annual, whether or not you used the membership;
Part-used periods — we do not refund unused days, weeks or months;
Renewal payments you did not intend to make, where you did not cancel before the renewal date;
Coaching fees, including where you stop attending or stop responding;
Payments where you changed your mind, found the content was not what you expected, did not have time to use it, or did not make money from reselling;
Payments where your access has been suspended or terminated because you breached these terms (see clause 7).

4.2 We do not offer trials, partial refunds, pro-rata credits, or "goodwill" refunds as a matter of course. Where we do refund anything, it is entirely at our discretion, it is not an admission that a refund was owed, and it does not create any precedent or entitlement for you or anyone else.

4.3 Not using the membership is not a ground for a refund. Access is what you pay for, not usage.

5. Your statutory rights

5.1 Nothing in this policy affects the rights you have under the Consumer Rights Act 2015 where you are a consumer. In particular, we cannot and do not exclude your right to a remedy where digital content or services we supply are faulty, are not as described, or are not supplied with reasonable care and skill.

5.2 If you believe something we have supplied is faulty or materially not as described, contact us at info@resellingacademy.co.uk before doing anything else, and give us a fair opportunity to put it right. We will normally try to fix the problem or restore access first. A refund is not the automatic remedy.

5.3 Clause 5.1 is a narrow exception. It does not turn this into a money-back guarantee, and it does not apply to disappointment with your own reselling results (see clause 8).

6. Marketplace orders

6.1 Wholesale stock is sold by independent suppliers through the Marketplace. Returns, shortages, damage in transit and non-conforming goods are dealt with under clauses 6 and 7 of the Marketplace Terms of Service, which include a 48-hour inspection window and a 7-day non-delivery window.

6.2 The Marketplace is a wholesale business-to-business platform. There is no change-of-mind right on wholesale stock.

7. Cancelling your membership

7.1 You can cancel at any time from your account page, or by emailing info@resellingacademy.co.uk from the address on your account.

7.2 Cancellation stops future payments. It is not a refund request and does not trigger one.

7.3 You keep access until the end of the period you have already paid for. If you cancel on the 7th and you are paid up to the 20th, your access ends on the 20th.

7.4 Cancel before your renewal date. A renewal that has already been taken is not refundable, including where you meant to cancel and did not.

8. No guarantee of results

8.1 We provide education, data and tools. We do not guarantee that you will make money, make a profit, replace your income, or achieve any particular result.

8.2 Any figures, screenshots, testimonials or examples shown on our website, in the Discord, or in our marketing are what specific members reported at a specific time. They are not typical, not promised, and not a projection of what you will earn. Reselling results depend on your own sourcing, pricing, effort, time, market conditions and the platforms you sell on, all of which are outside our control.

8.3 Not making money is not a ground for a refund.

9. Failed payments

9.1 If a payment fails, our payment provider will retry it automatically several times over roughly the following two weeks before the subscription is paused.

9.2 While retries are in progress your membership remains active and you keep access. That access has been supplied and is not refundable, and a later failed payment does not undo it.

9.3 If all retries fail, the subscription is paused and access is removed. You can rejoin at any time at the price then advertised.

10. Chargebacks

10.1 If you have a problem with a payment, contact us first at info@resellingacademy.co.uk. We answer quickly and it is by far the fastest route.

10.2 Raising a chargeback or payment dispute instead of contacting us — particularly on a payment covered by clause 4 — is a breach of these terms. We will defend it, and we will supply the card issuer with your acceptance record from clause 3.3, your access logs, and your communications with us.

10.3 We may suspend or terminate your membership and all associated access, without refund, where you raise a dispute in breach of clause 10.1. This does not apply to genuine card fraud by a third party, which you should report to us at the same time as your bank.

11. Contact

Email us at info@resellingacademy.co.uk, or open a ticket in the Academy Discord #open-a-ticket channel.

In plain English. You get everything the moment you pay, so there are no refunds. Cancel whenever you like and you keep access until the end of the period you have paid for. If something we sold you is genuinely broken or not what we said it was, tell us and we will sort it out.

The Reselling Academy is a trading name of OUTFIT OUTLET LTD, a company registered in England and Wales, company number 16715169. Registered office: 152 Dunsfold Way, New Addington, Croydon, CR0 0TN. Contact: info@resellingacademy.co.uk.